Buying a used rig? My Carfax experience.

Gallowbraid

Adventurist
Purchasing anything is a gamble. Between the over hyped marketing and sensational advertising claims one never really knows if a product will live up to the hype. Almost everything you purchase should be done with the understanding that the buyer is responsible for the due diligence needed to determine if it's a smart purchase.

Besides buying a home, vehicle purchases are often times one of the largest investments a person will make. I use the term "investment" loosely as vehicles rarely return any monetary gains. Instead an individual will pour hard earned cash into a car or truck and the returns will be having reliable transportation, enjoying that envious glare your neighbor gives you, or finally having enough cargo room to house that ARB fridge.

Luckily buyers have some tools on their side when it comes to making purchases. Warranties, guarantees and return policies can help to combat feeling of indecisiveness when making a purchase. If it doesn't work the manufacturer will fix it. If I don't like it the store will take it back. It feels good to have recourse. When buying a used vehicle one of the most widely used comfort blankets is Carfax. Quoting their website they are the:

"leading source of vehicle history information for buyers and sellers of used cars. Today, CARFAX has the most comprehensive vehicle history database available in North America. In fact, millions of consumers trust CARFAX to provide them with vehicle history information every year."

Obviously this information is only as good as what gets reported. Have a car accident and then pay cash to have it repaired? Not getting reported. Fender bender that your buddy who owns a repair shop fixes? Not getting reported. These things are bound to happen. Again it's buyer beware.

Here's my carfax experience. I bought in, bought in big. If it's a 1 owner "clean" carfax it must be the best car in the world kind of bought in. Armed with that safety blanket I began a search for a clean Toyota 4Runner for my wife approximately a year ago. After 3 months of searching I came across a 2009 4Runner about an hour away with a "clean" 1 owner carfax. The price was fair and after taking a drive to see the vehicle and inspect it thoroughly a deal was made. I was happy, the dealer was happy and most importantly the wife was happy (at the time).

Fast forward almost a year later. Buyers remorse on the part of my wife...she really wants a 4 wheel drive vehicle of her own. Clean 4x4 4Runners in the year range and price range we want are Unicorns. Not just unicorns, unicorns made of diamond and unubtainium. They simply do not exist in the Southeast. Thus begins the hunt for a clean FJ Cruiser (which I suggested before we bought the 4Runner...different rant.)

I find a clean FJ, 4x4, lockers, great maintenance records, etc, etc. I begin working the deal. The dealer returns with their offer for my trade and it's 1/2 the dollar amount it should be. I'm used to dealers trying to low ball, but 1/2 the actual value? I ask the reason for such a low trade allowance. The answer? Your vehicle has been in a major accident. What?! It was a 1 owner "clean" carfax vehicle owned by a grandmother who only drove it to church on Sundays and never in the rain! But there it is in black and white on the carfax. Sideswipe collision, moderate damage to left side of vehicle, airbags not deployed.

Now what?

Now I go back to the dealer I bought the 4Runner from and I demand answers. The answer is unfortunately one that many other buyers who trusted Carfax have received. When I bought the vehicle it did indeed have a clean carfax. No accidents, no issues. Only service records and vehicle registration updates. 3 months after I purchased it, however, Carfax began reporting a major accident that had happened 2 YEARS prior. That's right, two years prior and it's just now on the report.

I now own a 4Runner that's worth considerably less than it should be and I have an unhappy wife. Guess which of those things is going to keep me awake at night. I accept the "buyer beware" clause...but come on...two years later the accident hits the report? Thanks Carfax.

On a positive note I now know that if I'm ever in a major accident I should get my vehicle repaired and trade it in immediately. It'll have a clean carfax....
 
I'm in the car business, still never understood just exactly how CarFax gets their information. As you have learned, it is just one more tool to use when buying. An independent inspection of the vehicle is another, neither are foolproof.

I've become a believer in CarMax used cars over the years. Sure, there is the occasional lemon, but for the most part they seem to sell quality cars, their extended warranty is pretty comprehensive, easy for dealerships to work with (but usually with a $300 deductible per VISIT).
 
I guess the good thing is I inspected the hell out of this vehicle and had no idea it was ever wrecked. I was in it, under it and on top of it. There's no sign it was ever in an accident. No overspray of paint, no body panel that doesn't line up quite right. All the etched VIN numbers on the glass and body match. An independent Toyota mechanic and a dealership have also failed to find any evidence of an accident. I'm not sure what this "moderate damage" was, but I certainly can't find any sign of it ever happening.
 
That sucks. Just curious, do you now plan to drive it until its dead or at least close to it?
 
Does the CarFax list the location that the damage was repaired? You "may" be able to get a copy of the invoice.
 
That sucks. Just curious, do you now plan to drive it until its dead or at least close to it?

Well I chatted with the wife this afternoon and she seems reserved to just driving the wheels off...but she was at work during the conversation and I'm sure was holding back her true feelings. We'll see when she gets home...

Does the CarFax list the location that the damage was repaired? You "may" be able to get a copy of the invoice.

Unfortunately no. I've considered tracking down the previous owner through some paperwork left in the glove box, but at this point what would it accomplish? Any dealer who sees the carfax is going to react in the same manner. Might make a difference in a private sale I guess.
 
You might try contacting the previous owner and confirm it was actually that accident. If it was then confirm the accident was as claimed on the Carfax report. There may have never been one, or it may have been minor.

I had an experience a number of years ago where a Harley rear ended my car. The damage was mainly to the rear bumper and a dent in the trunk lid. I did file a police report, had the car repaired, and went on with life. When I went to sell the car a few years ago I ran a Carfax to provide to any potential buyers. Wait for it....the Carfax said the car had been rolled and the airbags deployed!

Long story short is that I had to work with Carfax and provide proof that their info was wrong. This may not be the case with you but when I did more research on these types of errors there are quite a few out there. Do a web search and see what you find. Sorry you are having to experience the stress when it should be a good experience since you did your research before the purchase.
Eric
 
Dealerships have Zulu foxtrot for customers, I never assume they'll be honest, do the right thing or even abide by the law. I expect the exact opposite if for no other reason then I've experienced it. Buying a vehicle is a big purchase and one of the biggest pains in the ass (next to buying a house and trying to decode your cellphone bill).

What *I* would do is CDR download the vehicle while on a test drive if the vehicle was supported. Depending on the vehicle a non-deployment event may be recorded, beyond that I like a combination of inspections, registration history (publicdata.com) and yes a Carfax. Then again I bought my van from an auction reseller for less than $10k, it's a year too old to be downloaded, so that didn't happen, but the rest did (including an OBD-II reader fault code scan).
 
How about opening a case with carfax to understand the delay to the report? Maybe try to get the info about who reported it (body shop, etc). Could also be it is flat wrong -- In this digital error, it could be miss reported!

Edit: oops hadn't read the whole thread where someone already suggested it.

Maybe it's time for carfax to start offering an "integrity" guarantee. Seems in this case would help you recover your lost value due to their reporting.
 
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