Not a long story. A short story.
My wife drives a 2014 Subaru Outback with a sunroof.
It rains hard in Texas, apparently hard enough to leak badly through said sunroof (and yes it was in the fully closed position).
The headliner is smelling of mildew badly after being soaked. Wife took it to the dealership, who wants $1000 to replace the headliner.
I said "you guys are crazy! This is a 2 year old car!"
They said "Subaru doesn't recognize it as a defect"
I said "So these sunroofs just leak and they don't take steps to help customers?"
They said "Not all of them leak"
I said "I'm going to call Subaru and talk to them about it before I pay you $1000"
Click.
So Subaru said they would talk to the dealership, look into the matter, and get back to me. No word yet.
I'm getting grumpy. This doesn't seem right.
Discuss.
Sent from my iPhone using Tapatalk
My wife drives a 2014 Subaru Outback with a sunroof.
It rains hard in Texas, apparently hard enough to leak badly through said sunroof (and yes it was in the fully closed position).
The headliner is smelling of mildew badly after being soaked. Wife took it to the dealership, who wants $1000 to replace the headliner.
I said "you guys are crazy! This is a 2 year old car!"
They said "Subaru doesn't recognize it as a defect"
I said "So these sunroofs just leak and they don't take steps to help customers?"
They said "Not all of them leak"
I said "I'm going to call Subaru and talk to them about it before I pay you $1000"
Click.
So Subaru said they would talk to the dealership, look into the matter, and get back to me. No word yet.
I'm getting grumpy. This doesn't seem right.
Discuss.
Sent from my iPhone using Tapatalk